The New Reality for Customer Engagement
X-Engineering the Corporation: Reinventing Your Business in the Digital Age
By James Champy. Warner Books Inc., February 2002.
Reengineering the Corporation: A Manifesto for Business Revolution
By Michael Hammer and James Champy. Harper Business, 1993.
The Boundaryless Organization: Breaking the Chains of Organizational Structure
By Ron Ashkenas, Dave Ulrich, Todd Jick and Steve Kerr. Jossey-Bass/John Wiley & Sons Inc., January 2002.
The Trillion-Dollar Enterprise: How the Alliance Revolution Will Transform Global Business
By Cyrus Freidheim. Perseus Publishing, 1999.
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