IT Project Management: Beware Self-Fulfilling Expectations
The New Reality for Customer Engagement
I'm not suggesting that anyone wanted this project to be a failure. I am suggesting that something less than complete success was the expected outcome. I've seen many projects like this - and a lot of experienced project managers deliver on the expectation of a less than successful outcome, often because their experience tells them to do things that lead to bad results.
Experienced project managers have accumulated a store of shortcuts, workarounds and "accelerators" that may have served them once or twice in different circumstances. These generally won't add anything to a complex, challenging situation, where attention to detail and sticking with the basics is what builds success.
This reminds me a lot of my own start as a project manager. I knew enough to see what aspects were going to be hard to do well, but not enough to be casual about execution. So I played it by "the book." I probably over-engineered some aspects of my plans, but so what? They worked.
There were plenty of risks and issues to manage, but no failures. There were lots of minor course corrections, but no sudden changes or reversals of course. I always had confidence in status, and there were few surprises.
As I got more experienced and the projects I managed grew larger and riskier, I had to learn to cope with "emergencies." This is never easy, but the solid foundation I built by using "the book" prevented panic - and generally allowed me to fix whatever the problem was. Over time, I got to see where parts of "the book" were less helpful and learned to adapt the standard advice to tune my plans, but the well-tested core practices didn't change.
To modify a phrase from pilot school: "There are old project managers, and there are bold project managers, but there are no old, bold project managers."
I see all this as a timely reminder that the new workforce - the one we are sometimes challenged to manage -- has some lessons to teach us us. They do pay attention. They do want to do well. They mostly work hard. They may not have the exact same ambition and drive that we had at their age, but they do have their own ambitions and they are willing to work towards them. Along the way, they can make a real contribution to success, both personal and corporate.
We should work at helping them - and reward them for getting the basics right.
About the Author
John Parkinson is head of the Global Program Management Office at AXIS Capital. He has been a technology executive, strategist, consultant and author for 25 years. Send your comments to email@example.com.
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