In Management, Old Trends Never Die
The New Reality for Customer Engagement
Date: 5/31/2018 @ 1 p.m. ET
The same old ideas are alive and well within businesses, our research finds.
It's happened plenty of times in the past two decades. A new idea in the world of management captures the imagination of executives, becomes the rage on the conference circuit and then appears to die down. (Gartner calls this the "hype cycle.")
But do these ideas and practices really disappear?
Our recent survey of nearly 200 IT executives reveals that reengineering, benchmarking, change management and other once-hot management practices remain widely employed, especially at larger companies.
Old trends never die. They just become one color on the palette of modern management practice.
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