Moving towards BTM maturity
The New Reality for Customer Engagement
Date: 5/31/2018 @ 1 p.m. ET
How does an enterprise become more sophisticated in its use of governance and organizational design, as Carlson has?
First, it breaks this broad goal down into the four management capabilities grouped together under Governance & Organization as defined in the Business Technology Management (BTM) Framework. These are:
- Strategic & Tactical Governance
- Organization Design & Change Management
- Communication Strategy & Management
- Compliance & Risk Management
These capabilities focus on enterprise CIOs and business executives concerned with enterprise-wide governance of business technology. They work to structure and manage the business technology organization, allocate investments, manage enterprise risk, and ensure that business objectives are both enabled and shaped by business technology.
Practical steps to maturity
The practical "how to" steps of addressing this area are to:
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