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CIOs will be expected to do more with less once again in 2012, according to a new study from research firm Gartner, Inc.'s Executive Programs. The 2012 Gartner CIO Agenda Survey gathered responses from 2,335 CIOs, representing more than $321 billion in CIO IT budgets and covering 37 industries in 45 countries, during the fourth quarter of 2011. The survey finds that CIOs view technologies like analytics/business intelligence, mobility, cloud and social networking as a way to address business priorities, and changing the customer experience is a main priority. "The 2012 Gartner CIO Agenda survey results show that CIOs believe that the customer experience is the greatest opportunity for IT-enabled innovation," says Dave Aron, vice president and Gartner Fellow. "As business executives see the potential of technology to transform customer channels and the customer experience, their view of technology has leapfrogged conventional ideas of IT." Here we take a look at some of the survey's key findings.

This article was originally published on 01-24-2012
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