As more employees than ever seek to bring personal mobile devices into the workplace - and onto corporate networks - CIOs and other top technology managers are left with a host of new challenges. Consumerization, social media and mobility are exposing IT management "blind spots," according to a survey conducted by Vanson Bourne for Compuware Corp. The vast majority of IT leaders surveyed worry about consumerization's impact on risk, and most say they need to develop a deeper insight into employees' experiences with applications to improve IT operations. "The age-old disconnect between business and IT is at risk of widening," said Steve Tack, CTO over Compuware's Application Performance Management (APM) business unit. "Employees are clearly hungry to use the same technologies in their business environments that they are already using in their personal lives. This is creating more challenges for those responsible to keep these technologies up and running." To address this, CIOs must go beyond the "running the trains" mentality and create policies that the end-user experience and demand for new technologies and services into account, Tack contends. This way, end users will be supported as they look to take advantage of emerging technologies, which can greatly contribute to their organizations' business missions. About 520 CIOs from large enterprises worldwide took part in the research. To access the survey, click here Here are selected highlights:
74% of CIOs say consumerization is driving unrealistic expectations of IT.
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