Your Six Cloud Rights
The New Reality for Customer Engagement
Although their tone reminds us vaguely of the U.S. Miranda warning, the spirit of these cloud services rights and responsibilities outlined by the Gartner Global IT Council for Cloud Services serve as a best-practices guideline for enterprises looking to deploy cloud-based solutions. The Council, which consists of CIOs of large enterprises that consume cloud services and Gartner analysts, has made it a priority to identify the key rights of cloud service consumers and how these might be upheld.
No. 1: You have the right to retain ownership, use and control of your own data
The Council insists on the importance of data security in the issue of ownership and control. The provider must specify what it can do with the consumer's data. Lack of clarity on this point can lead to costly legal battles. Lastly, the customer could lose control of its data if the service provider goes out of business or is sold to another company. The original contract or service-level agreement (SLA) must provide for the clear disposition of the service consumer's data, in case the provider can no longer provide service.
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