Cloud Right No. 5
The New Reality for Customer Engagement
Although their tone reminds us vaguely of the U.S. Miranda warning, the spirit of these cloud services rights and responsibilities outlined by the Gartner Global IT Council for Cloud Services serve as a best-practices guideline for enterprises looking to deploy cloud-based solutions. The Council, which consists of CIOs of large enterprises that consume cloud services and Gartner analysts, has made it a priority to identify the key rights of cloud service consumers and how these might be upheld.
No. 5: You have the right to understand the legal requirements of jurisdictions in which the cloud provider operates
If the cloud provider stores or transports the your company's data in or through a foreign country, the service consumer becomes subject to laws and regulations it may not know anything about. Service providers have not done a good job of explaining in which jurisdictions they put data and which legal requirements the service consumer must, therefore, meet. The service consumer needs reassurance that the provider does not violate any country's rules for which the enterprise may be held accountable.
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