Your One Responsibility
The New Reality for Customer Engagement
Date: 5/31/2018 @ 1 p.m. ET
Although their tone reminds us vaguely of the U.S. Miranda warning, the spirit of these cloud services rights and responsibilities outlined by the Gartner Global IT Council for Cloud Services serve as a best-practices guideline for enterprises looking to deploy cloud-based solutions. The Council, which consists of CIOs of large enterprises that consume cloud services and Gartner analysts, has made it a priority to identify the key rights of cloud service consumers and how these might be upheld.
You have the responsibility to understand and adhere to software license requirements
Cloud service providers and their customers must come to an understanding about how the proper use of software licenses will be assured. On the one hand, providers must be held harmless if you put the software you license from a third party in the cloud even though it violates your licensing agreement. On the other hand, the provider should not agree to an audit directly by the vendor of that software if your enterprise indeed owns the software licenses. It's the job of the enterprise cloud service consumer to take charge of any audits, because you need to consider the whole context: Both what you are running in the cloud (perhaps using several service providers); and what you are running on your own infrastructure.
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