The Last Word
The New Reality for Customer Engagement
Although their tone reminds us vaguely of the U.S. Miranda warning, the spirit of these cloud services rights and responsibilities outlined by the Gartner Global IT Council for Cloud Services serve as a best-practices guideline for enterprises looking to deploy cloud-based solutions. The Council, which consists of CIOs of large enterprises that consume cloud services and Gartner analysts, has made it a priority to identify the key rights of cloud service consumers and how these might be upheld.
The Last Word
Daryl Plummer, managing vice president and Gartner fellow, notes that these rights and responsibilities stand to benefit both service providers and service consumers. "Respecting these rights will require effort and expense from providers, but securing the rights will encourage enterprises to put more of their business into the cloud," says Plummer. "However, the seven rights will not become a reality unless enterprises insist on them when they negotiate with service providers. We urge all enterprises to do what they can to establish these rights and responsibilities as the standard for cloud computing."
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