Businesses Cautious in Embrace of Tablets
The New Reality for Customer Engagement
Date: 5/31/2018 @ 1 p.m. ET
When it comes to tablets such as the Apple iPad, consumers want the ability to read their email, cruise the Web, download some apps and play games--or rather, one specific game that involves hurling some irate birds at nonplussed pigs.
However, IT pros, whether they are working for a large enterprise or a small business, are looking at the tablet arena from a different direction: They want tablets that will play nice with their legacy infrastructure and applications, offer high security, and let users segregate any personal software and services (i.e., those angry birds) from their professional ones.
IT administrators working in specific fields, notably health care and construction, also want tablets that have long battery lives and are rugged enough to withstand bumps and falls.
Just to complicate things a little bit more, over the past few years the enterprise IT world has undergone something of a radical paradigm shift when it comes to mobile devices. No longer does a CIO or high-ranking IT pro buy his or her employees a couple dozen BlackBerry devices and administrate a relatively homogeneous mobile-device environment.
With the slashing of IT budgets in the wake of the global recession, more enterprises and small and midsize businesses (SMBs) have replaced buying smartphones and tablets in bulk with encouraging their employees to sync their personal mobile devices with the corporate network.
This might save money, but a heterogeneous mobile environment creates its own issues in terms of IT security and compatibility with existing assets. With tablets a relatively new device on the IT scene thus subject to a lot of evolutionary flux in terms of hardware or software the complexity and potential problems rise by an order of magnitude.
That could be one reason why some businesses have opted to embrace Apple's iPad, which dominates the tablet market. Indeed, a Sept. 22 report by research firm Gartner found that Apple's iPad will continue to dominate more than 50 percent of the worldwide tablet market through 2014, giving the company a huge advantage over both Google Android and Microsoft's upcoming Windows 8, which will also work on tablets.
"We found integrating iPads into our infrastructure to be straightforward, requiring limited effort," said Kirk Larson, vice president and CIO of Children's Hospital Central California. "We just needed to enter the wireless information, install the VMware View client, and make some minor modifications to the device."
Larson's IT group uses the iPad's configuration utility to remove nonbusiness applications. This utility, combined with VMware, ensures that data is not stored on the physical device, he explained. "Because of this, we find tablets easier to manage than laptops from a security perspective." The iPads are hospital property, used to access and share information about the facility s patients.
With the VMware View client for iPad, users have access to virtualized Windows-based desktops on their Apple tablet. Similar applications also exist for businesses that want to reconcile a legacy Windows environment with their current need for mobility--and perhaps offer an alternative to purchasing a tablet preloaded with Windows 7.
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