Questions of Implementation
The New Reality for Customer Engagement
Date: 5/31/2018 @ 1 p.m. ET
What are the constraints to the change? In the midst of any new idea, the forces against the successful execution of the strategic change are always in place. Gartner advises CIOs to ensure they are a part of the coalition driving the change and work to expand it further to improve the chances of success.
CIO Action: As you arrive at a list of the key tasks for the IT organization in a strategic change, look to the different constraints within your organization. Line up actions in your project plan to eliminate the constraints.
How complex is your infrastructure?
How complex is your infrastructure?One of the greatest issues in managing strategic change is the complexity of the IT infrastructure from applications to the distributed systems supporting business units.
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