SAP Partner Plans
The New Reality for Customer Engagement
Among the partners to recently announce SAP solutions using the Sybase Unwired Platform are Bluefin Solutions, HCL Axon, and independent consulting firm maihiro. Bluefin is expanding its own portfolio of products and services with the Sybase mobility platform and has also implement it for its own sales staff. Bluefin Solutions account managers can view and update customer information on-the-go via an intuitive iPhone application. This improves productivity through fast and accurate access to customer information, contact details, sales pipelines and all CRM functionality.
Mobile solutions for the utilities, travel and logistics, oil and gas and financial services industries are being developed by HCL AXON, a division of HCL Technologies -- an organization that implements SAP solutions. HCL AXON is planning to roll out its first mobile solution for the travel and transportation industry.
Independent consulting firm maihiro focuses on CRM solutions for manufacturing, capital goods, consumer goods, pharmaceutical, automotive, financial services and media industries. The company built its CRM to Go for Mobile Business solution to include technology from Sybase and SAP and enable enterprises to rapidly deploy mobile sales and CRM apps on various mobile devices, including BlackBerry, iPhone and Windows Mobile.
For field service, msc mobile has created the Momentum solution, based on the Sybase Unwired Platform and the SAP NetWeaver Mobile component 7.1 (the technologies used by Sybase Mobile Sales for SAP CRM and Sybase Mobile Workflow for SAP Business Suite). Momentum is integrated with the SAP ERP application to push data directly to mobile devices, providing users with a seamless offline and online experience. Field service technicians to access all relevant data needed to execute their work anytime, anywhere.
The Neo Mobile Suite from Neo Business Partners is for companies that run the SAP ERP or SAP CRM applications for service, maintenance and sales processes. Based on SAP NetWeaver 7.1 and the Sybase Unwired Platform, NEO Mobile Suite allows customers to work on service orders and notifications offline on their mobile devices using the existing backend customized for SAP solutions. This leverages previous investments in processes and provides fast accurate access to information such as contact details, service history of customers and equipment and all CRM functionality. The functional scope of the Neo Mobile Suite is similar to the SAP Mobile Asset Management (MAM) application for utilities. NEO positioned its mobile suite as a follow-up solution in support of utility companies using SAP MAM.
T-Systems - an SAP services partner in Europe with 1.5 million customers -- unveiled a customized mobile CRM solution for SAP Business Suite software. It extends robust functionality to various devices, including iPhone, BlackBerry and Windows Mobile. The solution also offers device management and data security in case a device is lost or stolen.
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