SMBs Want Voice Virtualization: Survey
The New Reality for Customer Engagement
In the future, mobile phones will dominate, with businesses moving to a "bring your own device" strategy and voice virtualization will take on more importance in business' networks, according to survey results taken by business communications and collaboration software and services provider Mitel Networks. The survey found 53 percent of respondents felt that, in the future, mobile phones would become the dominant communication device in the workplace. These same responders also stated that their organizations would move to a "bring-your-own-device" strategy in the future.
In addition, 90 percent of respondents said that virtualization will take on greater importance in their network in 2011, with 34 percent of these saying that voice virtualization will take on the greatest level of importance. Cloud virtualization and desktop virtualization followed in priority at 31 and 25 percent respectively, while 74 percent of respondents said they believed they could achieve a stronger ROI using a best-of-breed network approach versus a single vendor.
"These survey results demonstrate that the Mitel Freedom architecture is in direct correlation with addressing the communications needs of customers," said Stephen Beamish, vice-president of marketing and business development for Mitel. "With Mitel Freedom, organizations have the flexibility to break free from the 'walled garden' vendor model and design a communications network based on best-in-class technologies. It also allows organizations to deliver a tailored, in-office experience to all employees, extending UC features to any device, enabling the 'bring your own device' approach which we believe will become more prevalent in the future."
For more, read the eWeek article: Voice Virtualization High on SMB Agendas: Survey.
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