The New Reality for Customer Engagement
Date: 5/31/2018 @ 1 p.m. ET
Mobility in Midtier Firms Leads to Higher Costs, More IT Skills Needed
Only one-sixth of IT support calls in small- and midsize companies are mobility-related. But hardware and software costs have increased in the past three years because of mobility, and there has been a dramatic rise in the need to invest in new IT support skills.
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