The New Reality for Customer Engagement
Mid-tier CIOs are not immune from concerns about IT spending. In general, corporate managers at small and midsize businesses are not quite as worried about IT spending as those at larger companies, but about two out of three SMB IT executives and managers foresee added pressure to cut costs in 2008. So, while '08 IT budgets will rise by more than 8 percent over 2007 levels, CIOs at SMBs will need to show that they are taking advantage of cost-cutting opportunities to maintain support for continued increases in IT spending.
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