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By Allan Alter  |  Posted 11-15-2007 Print

Our exclusive research finds which vendors are catering best to small- and medium-sized businesses.

Market Reliability">

Reliability
The Vendor value survey's "Reliability" ratings look at three factors that make a vendor a good business partner. The percentages are the percent of respondents that gave the vendor an "excellent" or "good" rating, rather than "fair" or "poor."

RankVendorScore under $500MScore $500M or moreDifference
1 Hewlett Packard 84% 74% 10%
2 Dell 76% 75% 1%
2 VeriSign 77% 85% -8%
4 Cisco Systems 79% 79% 0%
4 Citrix Systems 75% 76% -1%
6 Research in Motion 73% 78% -5%
7 McAfee 71% 80% -9%
7 Symantec 75% 62% 13%
9 Adobe 74% 78% -4%
10 IBM 73% 62% 11%
11 Microsoft 61% 62% -1%
12 Sun Microsystems 63% 70% -7%
12 Verizon Wireless 60% 65% -5%
14 Sprint Nextel* 63% ° °
15 Oracle (including Hyperion) 58% 60% -2%
16 Verizon Communications 47% 59% -12%
17 AT&T (including Cingular) 44% 57% -13%

*Not enough responents over $500 million selected Sprint Nextel to include

Rate Lower Than 2006

Rate Higher Than 2006

Next Page: Mid-Market: Loyalty



 

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