IT service technicians who provide bring-your-own-device support for the enterprise are reporting a major upswing in demand over the past six months. But, even as they're seeing increasing demand for BYOD support services, IT technicians are noting that few enterprises are turning to them to address major security loopholes in employee-owned devices. OnForce, which provides on-site tech talent in field services in the cloud, surveyed 500 technology services professionals nationwide at companies with more than 100 employees July 23-24, 2012. The survey is conducted as part of the company's quarterly Confidence Index report, which reflects the opinions of IT field service decision-makers. The Q3 2012 Confidence Index shows that confidence among IT service technicians has slowly risen over the past nine months from a rating of 37 to 45 (50 or above is considered optimistic). This increasing optimism about the current economic climate is a positive sign, although 25 percent of respondents admit that they are uncertain about what next six months will bring. Here, CIO Insight shares key perspectives from the report on how service technicians are viewing enterprise BYOD and the economy.