Balsillie: BlackBerry Shutdown Will Never Happen Again
The New Reality for Customer Engagement
ORLANDO, Fla.In a rare one-on-one interview with eWEEK, Research in Motion co-CEO Jim Balsillie said that the event that shut down e-mail for BlackBerrys in the United States for hours last month was due to "a process thing," and that steps had been taken to ensure that it could never happen again.
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