The New Reality for Customer Engagement
Date: 5/31/2018 @ 1 p.m. ET
Competing in the Information Age: Align in the Sand
By Jerry N. Luftman
Oxford University Press, 2003
432 pages, $44.50
In his second edition, Luftman presents 19 articles by leading thinkers on IT alignment, covering assessment, measurement, communication, governance, partnering and IT architecture and human resources.
Connecting the Dots: Aligning Projects with Objectives in Unpredictable Times
By Cathleen Benko and F. Warren McFarlan
Harvard Business School Press, 2003
272 pages, $35
Benko and McFarlan, of Deloitte and Harvard Business School, respectively, show executives how to bring all their company's projects into alignment while reducing risk and fostering an adaptive mind-set.
The Cycle of Leadership: How Great Leaders Teach Their Companies to Win
By Noel M. Tichy with Nancy Cardwell
HarperCollins, 2004; 464 pages, $16.95
Noel Tichy, author of The Leadership Engine, discusses how leaders at companies such as GE, Ford, Dell and Southwest develop business knowledge into "teachable points of view" that can be readily shared for winning results.
From Business Strategy to IT Action: Right Decisions for a Better Bottom Line
By Robert Benson, Tom Bugnitz and Bill Walton
John Wiley & Sons Inc., 2004; 328 pages, $45
The authors present a suite of tools aimed at helping CEOs, CFOs and CIOs understand, manage and control their IT budget so they can focus on the best—and most profitable—IT initiatives for their organizations.
The Heart of Change: Real-Life Stories of How People Change Their Organizations
By John P. Kotter
Harvard Business School Press, 2002
208 pages, $24.95
The follow-up to Leading Change reveals the results of research at more than 100 organizations undergoing the "eight steps" of change, with lessons and tips that can be applied within your company.
The Hidden Power of Social Networks: Understanding How Work Really Gets Done in Organizations
By Rob Cross and Andrew Parker
Harvard Business School Press, 2004
304 pages, $29.95
Most managers don't understand how employees interact to get work done, argue Cross and Parker. Based on their in-depth study of more than 60 informal networks within organizations around the globe, they show how to identify, assess and support the networks most crucial to competitive success.
IT Governance: How Top Performers Manage IT Decision Rights for Superior Results
By Peter Weill and Jeanne W. Ross
Harvard Business School Press, 2004
269 pages, $35
Weill and Ross show that effective IT governance—how a company sets up IT decision rights and accountability—is closely connected to business value. The MIT researchers reveal how to design and implement an effective governance approach based on their studies of high-performing companies.
Manage IT as a Business: How to Achieve Alignment and Add Value to the Company
By Bennet P. Lientz and Lee Larssen
304 pages, $44.95
Despite the best intentions, many IT projects fail because they are not aligned with the business. The authors present over 200 practical guidelines and techniques executives can use to foster alignment, keep projects on time and on budget, and address staffing and technology challenges.
Organizational Culture and Leadership
By Edgar H. Schein
John Wiley & Sons Inc., 2004
464 pages, $35
Drawing on a wide range of contemporary research, organizational pioneer Edgar Schein updates his influential view of business culture—what it is, how it is created, how it evolves, and how it can be changed—in the third edition of this classic work.
Articles and Reports
"Cascading the IT Balanced Scorecard: Transforming the IT Organization"
By Craig Symons
Forrester Research Inc., August 19, 2004
$349, available for download
How to effect true change and create a performance-driven culture by applying the Balanced Scorecard approach.
"Decisions: How Will You Maintain Alignment?"
By Paul Michelman
Harvard Management Update, September 1, 2004; $4, available for download
Experts share their best-practices in the final installment of three articles in HMU on strategic alignment.
"Optimizing the Business Value of IT: Driving IT Employee Productivity"
March 2004; $350
Explains how a strong, integrated corporate culture is a common characteristic of high-performing IT organizations.
"The Organization vs. The Strategy: Solving the Alignment Paradox"
Jeffrey Bennett, Thomas E. Pernsteiner, Paul F. Kocourek and Steven B. Hedlund
Strategy + Business, Fourth Quarter 2000
The four Booz Allen Hamilton consultants explain how alignment can help companies better execute their strategy. The key is changing the organizational structure and improving the decision-making process.
"Follow the Money"
CIO Insight, Fall 2003
Hones in on how ROI, measurement, portfolio management and IT finance policy can improve alignment. Includes articles by David Norton, Cathleen Benko and Robert Gold.
"The Alignment Gap"
CIO Insight, 2002 Special Issue
The issue examines the division between IT and business strategy, and how to fix it. Includes interviews with Jim Collins, Marianne Broadbent and Jerry Luftman.
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