Whois Hijacking My Domain Research?
The New Reality for Customer Engagement
Date: 5/31/2018 @ 1 p.m. ET
If you thought that practice was distasteful, you haven't seen what I found next. It involves a domain-tasting firm. But that's not what's most interesting.
It all started with a message from a reader. She was planning to put a Web site up and needed to register a domain name.
She chose to use her first and last names for the domain (just as I own larryseltzer.com) and checked it on at least one service for availability.
She went back in a day or two to register it and, lo and behold, it had just been registered to an outfit named Chesterton Holdings.
It's obvious that Chesterton Holdings is a domain squatter. The domain was not just registered, there was a Web page up on it.
The page was covered with the sorts of ads you usually see on squatted pages, and the ads were all syndicated through information.com.
Several days later, Chesterton released the domain, probably having had few or no hits on it. Chesterton's own Web page contains the following statement:
- "We acquire domain names through an automated process rather than by any process that would intentionally infringe on any person's rights. If you have any questions about a domain, please submit your query to us below. It is our policy to transfer a domain name to any entity that, in our reasonable opinion, has a legitimate claim. We will promptly transfer a domain name to you if you can show us that you have a legitimate claim."
So the question remains: How did Chesterton Holdings get hold of the reader's domain name and register it before she did? Is it part of this mysterious "automated process"?
The main site she had used to check for domain availability was the CNet Domain Search page.
This is a "meta-search" page, meaning that when you enter a domain name in it, the page checks several other services for domain availability, consolidates the reports and delivers them back to the user.
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