Why Encryption Didn't Save TJX
The New Reality for Customer Engagement
Date: 5/31/2018 @ 1 p.m. ET
News Analysis: The largest data theft ever is a case in point that encryption is not a security cure-all.
TJX: It's the target of the largest known customer record theft of all time, and it's a case in point that encryption is not a silver bullet.
"Despite our masking and encryption practices on our Framingham system in 2006, the technology utilized in the Computer Intrusion during 2006 could have enabled the Intruder to steal payment card data from our Framingham system during the payment card issuer's approval process, in which data (including the track 2 data) is transmitted to payment card issuer's without encryption. Further, we believe that the Intruder had access to the decryption tool for the encryption software utilized by TJX."
Encryption has no value when data isn't encrypted, obviously, but credit cards can't be processed when their numbers are encrypted. Hence, a smart crook will seek a way to get the data during that window of time when it's in that state of being "in the clear"—that is, unencrypted.
TJX's intruder also had a backup plan if data in the clear wasn't attainable: namely, the decryption key.
There are several reasons why encryption didn't save TJX and won't save many companies, regardless of how much legislators have mandated or want to mandate its use. (One example of which is the June 2006 White House mandate requiring federal agencies to encryptthe hard drives of all their laptops and mobile devices.)
In an interview with eWEEK, McAfee Chief Security Officer Dr. Martin Carmichael said that after he had read TJX's take on the intrusion, he can say that it's plain that encryption was involved, but not what kind of encryption: shared key, in which the sender and receiver of encrypted data both have the same key, or asymmetric, which uses a public/private key pair.
Shared-key encryption is inherently risky, since humans think up convenient but absurdly insecure places to store their keys. "We have seen … some companies that chose to use shared-key [encryption] that stores the key with the data," Carmichael said. "Which is outside of most policy. Sometimes ease of development can be [counter to] good security process." In fact, Carmichael has seen keys in data files that are named "key to data."
Another encryption trap is the use of weak encryption. Original DES (Data Encryption Standard) encryption is now considered to be insecure for many applications, chiefly due to its 56-bit key size being too small. DES keys have been broken in less than 24 hours. Some analytical results point to theoretical weaknesses in the cipher, as well, although those have not been proven in practice. In May 2002, DES was superseded by AES (Advanced Encryption Standard) following a public competition, but DES remained in widespread use as late as 2004; Carmichael said it was "very common in a lot of applications."
Did TJX use DES? TJX has determined that its data was first accessed by an unauthorized intruder in July 2005, and DES was widely used in 2004, so it's imaginable that the company did.
Asymmetric cryptography gives part of a key to the data sender and part of the key to the data receiver. The receiver of data—for example, a bank that's receiving your bank account number or user name and PIN—can publish what's called the public part of the key to the whole world. The only thing that encrypts data, however, is the private part of the key. You as a bank customer can contact your bank using one part of the key, and the bank can match that up with its part of the key, thus having an encrypted session with two different keys.
This type of public/private key cryptography is used because key distribution is a major problem, Carmichael said. Shared keys have to be stored somewhere. They can be unsecure, no matter where they're kept.
Those who use public/private key cryptography have the private key stored in a "very special place," Carmichael said—a certificate server that's hardened and secured.
Did the TJX intruder stumble on a key stored with the encrypted data, a la shared-key cryptography, or did the intruder have access to a certificate server? The question is moot, given that the intruder figured out a way to take the data before it was encrypted, but the details of nabbing an encryption key will be instructive if we discover them as TJX's investigation continues.
And so that leaves us with asymmetric, aka public/private, key cryptography. Is it safe to consider that form of encryption a silver bullet? Definitely more so than shared-key encryption, but it's a bullet that can backfire.
Next Page: The downside of encryption.
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