Wikis Are Alive and Kicking in the Enterprise
The New Reality for Customer Engagement
Look in the wiki!
If you haven't heard that cry already, chances are you will soon, as the use of wikis in enterprise environments spreads like wildfire.
Proliferating virally, wiki usage has grown exponentially in recent months, along with other consumer-centric technologiesincluding blogs, podcasts and RSSthat have made their way into the workplace thanks in part to the influx of the tech-savvy entry-level employees of so-called Generation Y.
A wiki, which means "quick" in Hawaiian, is a Web site that enables users to easily edit and update shared content. Computer programmer Ward Cunningham originated the wiki concept and gave it its name more than a decade ago.
After slow growth initially, wiki use has exploded in the past couple of years. Wiki technology, which has been popularized by the widely used Web encyclopedia Wikipedia, took a big leap in mind share when Google purchased wiki software maker JotSpot for an undisclosed amount on Oct. 31.
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