The New Reality for Customer Engagement
Date: 5/31/2018 @ 1 p.m. ET
Process Benefits--and Maybe Oil--Drive Mobility
Businesses see a bevy of benefits from remote access, including an increased ability for employees to work away from the office, faster responses to customer queries, and more balanced work and personal lives.
Businesses appear to be more willing to provide remote access during business travel and off-hours work, as opposed to allowing full- or part-time telecommuting, though telecommuters do receive significant support. Half of the survey respondents say the recent rise in transportation and commuting costs will increase the number of days employees work from home.
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