The New Reality for Customer Engagement
Wi-Fi and 2.5/3G Wireless Enable Mobile Access
With the rise of high-speed wireless networking technologies on mobile devices, companies support remote access through these technologies nearly as frequently as they enable them through the wireless LAN.
Meanwhile, WiMAX may have reached its plateau at a relatively low level, as newer high-speed technologies, such as 4G, are primed to take the stage. Remarkable also is the level of support--largely concentrated in larger companies--that still exists for older connectivity technologies, such as dial-up and low-speed cellular.
In the long run, support costs for these slower technologies will begin to outweigh the upgrade costs, pushing even more companies into Wi-Fi, 2.5/3G and successor wireless solutions.
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