The New Reality for Customer Engagement
Date: 5/31/2018 @ 1 p.m. ET
Companies Spend Modestly on Collaborative Tools
Collaboration gets a lot of buzz these days, but spending hasn't gone through the roof. Our survey found that IT executives are high on the potential of these technologies to boost productivity and give way to previously unimaginable strategies. But it also revealed that, despite the hype, not all collaborative technologies were proving as useful as anticipated.
IT executives told CIO Insight that they'll spend a little more than one-tenth of their budget on collaborative tools and technologies, though a healthy number of respondents planned to spend more than 20 percent. Businesses making less than $500 million in revenue were far more willing to spend a larger percent of their IT budget.
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