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Despite IT Support, Customer Service Is Getting Worse

By Allan Alter  |  Posted 11-21-2006 Print

WEBINAR:
On-Demand

Transforming Banks for a Digital Future: The Winners, The Losers, and the Strategies to Beat the Odds


November 2006 Customer Strategies Survey, Part 4: Customer satisfaction is taking a hit as problems with billing, e-mail response time, service quality and other nagging issues drag on.


 

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