The New Reality for Customer Engagement
Web 2.0 and Mobile Tech Leap Into the Spotlight
Wikis, blogs and rich Internet apps have come into their own this year, showing not just healthy deployment levels, but strong predeployment activity. Many survey respondents are evaluating social networking as a communications tool and for research, even if it's not yet widely deployed. (AJAX, the most deployed technology in this year's survey, looks like it's moved mainstream: 38 percent of companies have deployed it.) Meanwhile, the use of smart phones as mobile clients is one of the two most prevalent corporate emerging technologies.
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