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Whos responsible?

By Susan Nunziata  |  Posted 01-25-2011 Print

What's your IT-business relationship like? Do you see yourself and your team playing the role of "order taker" responding to every business demand? Or is your operation functioning as a partnership with the business structure? Perhaps you're in the enviable position of playing a leadership role as a CIO who is charged with driving forward the business agenda in your enterprise. A recent survey of IT decision-makers, conducted by IT adoption consulting firm Neochange and sponsored by Datango, iRise and KNOA, reveals that those organizations in which IT plays a leadership role in business decision-making achieve the greatest return on their technology investments. Neochange worked with CIO Insight's research division, Ziff Davis Enterprise Research, to field the survey in winter 2010. A total of 204 IT and business leaders completed the survey, representing a variety of company sizes and industry verticals. The majority of respondents (59.3 percent) are experiencing positive IT ROI trends by working their existing IT investments for more value. One measure of IT ROI, according to the report, is the "effective usage rate" of a given solution among end users. In organizations in which IT is seen as an "order taker," IT deployments achieve an average effective usage rate of 48 percent. This contrasts sharply with the average effective usage rate of 58 percent for organizations where IT is considered a partner to business, and the average effective usage rate of 69 percent in operations where IT is considered to be a business leader. Survey respondents also share significant shortcomings in their companies' ability to build end-user capabilities through training and support.


52.7% of respondents say their corporate executives ultimately hold IT management responsible for the success or failure of an enterprise software deployment or upgrade.


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