Conclusion 04

Conclusion 04

The one vertical industry where on-time/on-budget project management is somewhat more likely to occur is the computer services industry. Systems integrators, software developers and value-added resellers (VARs) are the groups more likely than those in any other industry sector to have successfully navigated internal IT project management. However, no industry has a stellar record for being both on time and on budget.

Fifteen percent of CIOs in the computer services sector said they'd successfully managed their company's most important IT project in the past year—meaning on time and on budget—compared with 10 percent of all respondents. Other industries where CIOs said they'd done better than the average respondent include government, at 14 percent, and wholesale/retail at 11 percent.

Goverment industry CIOs' better-than-average success rate can likely be attributed to several factors, including the fact that government has been doing complex systems integration and IT initiatives longer than any other industry. Furthermore, government IT contracts—typically given to third-party systems integrators and consultants—tend to spell out more clearly the conditions of their projects, such as time frames and cost overruns. While this hardly ensures a successful project-management scenario, it at least makes clear the parameters for defining achievement.

Conversely, sectors where CIOs said their companies had significantly underperformed on successful project management included banking and finance, with a meager sub-1 percent success rate; transportation, at 4 percent; hospitality and healthcare, each with a 5 percent success rate, and education, at 6 percent.

This article was originally published on 09-01-2001
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