Reliability

By Allan Alter  |  Posted 11-15-2007 Print Email

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To sort the data by rank, rating or alphabetical order, click on any column heading.

Reliability
The Vendor value survey's "Reliability" ratings look at three factors that make a vendor a good business partner. The percentages are the percent of respondents that gave the vendor an "excellent" or "good" rating, rather than "fair" or "poor".

Overall Rank 2007Overall Rank 2006VendorOverall rating*Meets commitments on time and on budget**RankIs flexible and responsive**RankMeets quality expectations**Rank
1 3 Red Hat 80% 81% 1 73% 4 85% 3
2 N/A Google 79% 79% 2 71% 7 84% 5
2 6 Hewlett Packard 79% 78% 5 78% 1 84% 5
2 10 VeriSign 79% 79% 2 77% 2 86% 2
5 14 Check Point Software 77% 78% 5 72% 5 90% 1
5 5 Research in Motion 77% 79% 2 66% 14 81% 8
7 3 Cisco Systems 76% 78% 5 75% 3 85% 3
7 7 Citrix Systems 76% 78% 5 70% 8 79% 12
7 7 Dell 76% 78% 5 70% 8 80% 10
7 10 McAfee 76% 76% 11 69% 11 81% 8
11 2 Trend Micro 75% 78% 5 72% 5 79% 12
12 N/A Adobe 73% 75% 12 69% 11 83% 7
13 13 EMC 71% 72% 13 70% 8 80% 10
14 9 Apple 70% 72% 13 68% 13 78% 14
15 14 Symantec 69% 71% 15 64% 16 76% 15
16 10 Motorola 68% 70% 16 63% 19 76% 15
17 17 IBM 66% 65% 20 64% 16 73% 17
18 21 Sun Microsystems 65% 67% 19 64% 16 71% 18
19 26 SAP 64% 61% 26 59% 21 67% 23
20 26 T-Mobile 63% 68% 17 65% 15 61% 30
21 26 BellSouth 62% 65% 20 57% 23 61% 30
21 24 Microsoft 62% 64% 23 51% 30 68% 20
21 18 Verizon Wireless 62% 61% 26 58% 22 68% 20
24 30 Business Objects 61% 65% 20 56% 25 65% 26
25 33 SunGard 61% 68% 17 63% 19 68% 20
26 23 Novell 60% 59% 31 54% 26 67% 25
27 25 Avaya 59% 64% 23 51% 30 69% 19
27 16 Palm 59% 60% 29 51% 30 62% 29
29 18 Nortel Networks 58% 60% 29 54% 26 64% 27
29 30 Oracle (including Hyperion) 58% 61% 26 49% 35 67% 23
31 N/A Deloitte 56% 62% 25 54% 26 63% 28
31 26 Sprint Nextel 56% 57% 32 57% 23 59% 32
33 38 Qwest Communications 54% 54% 34 53% 29 56% 34
33 36 Verizon Communications 54% 52% 35 50% 33 56% 34
35 36 CA 52% 57% 32 50% 33 54% 36
36 35 Cognos 51% 52% 35 44% 38 59% 32
37 30 AT&T (including Cingular)*** 49% 47% 37 48% 36 54% 36
38 40 Accenture 47% 46% 38 48% 36 42% 38

*Combined value and reliability ratings.

**Percentage of IT executives rating vendor as excellent or good.

***Cingular ranked 38th in the 2006 Vendor Value survey

Next Page: Loyalty



 

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