Vendor Value Survey: The Competition
The New Reality for Customer Engagement
Date: 5/31/2018 @ 1 p.m. ET
How do vendors stack up to their rivals? In this part of the Vendor Value report, CIO Insight compares vendors in eight different product categories.
This year's headlines:
Apple has fallen behind Dell in every major category, as more IT executives asking where's the ROI?
Red Hat caps off the software industry with an impressive 97% loyalty rate, but SAP may be the biggest winner.
Hewlett Packard shows it's possible to offer a wide variety of products and still get high marks.
Cisco continues to dominate this category, coming in first five years in a row.
Palm's plummeting scores allow RIM to widen its lead in this category.
IT executives think highly of their security firms, but none more than VeriSign and Check Point Software.
Reliability ratings improved in this low-scoring sector, but there's still plenty of room for improvement. T-Mobile beat out Verizon Wireless for the top spot.
Only a handful of vendors have come in first place every year; click on this category to see the list.
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