Here’s how technology executives at mid-market companies rate the performance of their vendors. The ranking is a breakout of responses from IT execs at small and medium-size businesses to CIO Insight’s most recent Vendor Value Survey.
Rank | Vendor | Overall | Value | Reliability | Loyalty | Worked with during the past 12 months | No. of Respondents |
1 | Trend Micro | 82% | 82% | 82% | 88% | 14% | 124 |
2 | CDW |
80 | 79 | 82 | 92 | 35 | 318 |
3 | Cisco Systems |
76 | 74 | 79 | 93 | 45 | 404 |
4 | Dell |
75 | 77 | 74 | 85 | 64 | 575 |
5 | Red Hat |
75 | 74 | 76 | 87 | 14 | 130 |
6 | Hewlett-Packard |
75 | 74 | 75 | 91 | 55 | 500 |
7 | Apple Computer |
74 | 74 | 75 | 86 | 18 | 158 |
8 | Research In Motion |
72 | 73 | 72 | 86 | 15 | 137 |
9 | Palm |
72 | 72 | 72 | 90 | 16 | 143 |
10 | VeriSign |
72 | 70 | 73 | 86 | 20 | 178 |
11 | Citrix Systems |
70 | 70 | 71 | 89 | 18 | 158 |
12 | Motorola |
69 | 69 | 70 | 89 | 12 | 107 |
13 | Sun Microsystems |
69 | 68 | 71 | 88 | 15 | 137 |
14 | McAfee |
68 | 67 | 69 | 82 | 24 | 213 |
15 | Verizon Wireless |
68 | 67 | 69 | 86 | 30 | 269 |
16 | Intuit |
67 | 66 | 69 | 84 | 15 | 138 |
17 | Novell |
67 | 69 | 65 | 66 | 11 | 102 |
18 | IBM |
67 | 65 | 70 | 89 | 29 | 262 |
19 | Symantec |
64 | 64 | 63 | 80 | 39 | 351 |
20 | Microsoft |
63 | 63 | 62 | 82 | 79 | 712 |
21 | EMC |
63 | 60 | 66 | 86 | 12 | 105 |
22 | Nortel Networks |
62 | 62 | 62 | 81 | 10 | 89 |
23 | Oracle |
61 | 59 | 62 | 74 | 22 | 197 |
24 | BellSouth |
58 | 58 | 59 | 71 | 10 | 89 |
25 | Sprint Nextel |
57 | 57 | 57 | 67 | 20 | 177 |
26 | T-Mobile |
57 | 57 | 56 | 69 | 11 | 99 |
27 | Avaya |
56 | 53 | 61 | 79 | 10 | 91 |
28 | CA |
56 | 56 | 57 | 70 | 16 | 147 |
29 | Salesforce.com | 54 | 54 | 55 | 67 | 7 | 65 |
30 | AT&T |
54 | 53 | 54 | 67 | 28 | 255 |
31 | Qwest Communications |
53 | 51 | 56 | 76 | 12 | 110 |
32 | Cingular Wireless |
51 | 54 | 47 | 68 | 23 | 206 |
33 | Verizon Communications (including MCI) |
49 | 50 | 48 | 67 | 20 | 182 |