The Future of Software Finally Arrives
The New Reality for Customer Engagement
Date: 5/31/2018 @ 1 p.m. ET
Software as a service, a long-promised application delivery model, is finally being taken seriously in the enterprise.
An April survey of 850 enterprise users by McKinsey & Co. and the Sandhill Group shows that SaaS has moved into the mainstream. Respondents identified SaaS as the most important technology trend
influencing their companies, with 74 percent of enterprise customers saying they are "favorably disposed to adopting SaaS platforms."
The shift to software delivered via the Internet marks the rise of a new breed of platforms for application development, deployment and hosting, all available from a "cloud" of services, rather than from traditional enterprise IT. But changes of this magnitude don't happen overnight, and some CIOs have understandable angst about what the shift means to their organizations--and how it can be managed effectively.
One executive who has taken the plunge is Douglas Menefee, CIO of The Schumacher Group, a privately held emergency medical practice management firm in Louisiana. His company's move into the cloud has helped him focus more on strategy and helped reduce staff turnover from 87 percent three years ago to zero in 2007. "We wanted to refocus our people to become innovators, leveraging software rather than supporting it," he says.
Sounds like music to IT's ears, right? It seems natural that CIOs would welcome anything that gets them beyond the burdensome job of installing major systems for, among other things, enterprise resource planning and customer relationship management. The promise of cloud computing is huge, especially for overburdened or budget-strained IT departments.
But many CIOs and their teams may not be ready for SaaS. Forrester analyst James Staten and his colleagues surveyed 20 vendors and 10 customers for a report published in March. In it, the analysts dinged IT departments for what many business executives have already said: The business moves fast, and IT isn't moving fast enough to keep up.
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