Capture all Costs and Benefits

By Brian G. Barnier  |  Posted 02-10-2011 Print Email

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Sounds simple, but enterprises struggle with this. In workshops, IT leaders will often say "we've done this." Yet, in exercises, it becomes clear there are gaps. On the benefit side, a typical trap is failing to talk to all beneficiaries in the organization and ask how they benefit from a given solution or service.

Tip for Understanding Who Benefits

Simply ask the primary sponsor "who else benefits?" and have a conversation with that person or team. Sometimes, the beneficiary is in the "extended enterprise." The process of having a conversation with a business partner or major customer might not only help you improve the documentation of benefits (and value measures) but also to sharpen your requirements.

On the cost side, a typical trap is undercounting lifecycle costs, even insurance costs. This can show up in something as complex as an acquisition or more tactical such as a new software application.

Tips for Managing Costs

A simple tip in software acquisition is to just talk with the vendors about lifecycle costs under these two scenarios:


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