Why CIOs Struggle to Become More Strategic
The New Reality for Customer Engagement
Date: 5/31/2018 @ 1 p.m. ET
Also see: Pitfalls with Solutions for Aspiring CIOs
CIOs like to say IT has gone from commoditized utility to strategic function within their organizations, but too many of them don't walk the walk. So says Patrick Gray, founder and president of Prevoyance Group, a strategic consulting firm, and author of Breakthrough IT: Supercharging Organizational Value Through Technology (Wiley, November 2007).
Gray spoke recently with online editor Brian P. Watson about the struggles CIOs face in transforming IT.
What's wrong with IT?
It's been a pretty stagnant corporate function. The analogy I drop in the book is the supply chain. For years, supply chain meant, "Keep guys in the warehouse, have them put stuff in boxes." Then Wal-Mart came along and threw that whole idea out the window and made supply chain the core of its business.
There's an opportunity now for companies to make IT maybe not the core of their business, but to really have it be a strategic asset instead of the utility that sits in the corner and keeps all the lights in the server room blinking.
What is the CIO's role in making that happen?
It's not OK any more to just be a really great manager of technology. If you can't do that, you shouldn't be in the building, let alone in the C-suite. It's going to be more of a relationship role. The CIOs will have to have the CFOs as their best friend to justify some new efforts they want to undertake.
The CIOs of the future are going to live or die by innovation. They're going to look around and say, "I see an opportunity because I'm so connected in the business, here's something I can do to leverage that." But it may not be technology--it may be process change, or using some system or process authority in a new way.
Most CIOs might say they're doing that now.
Most aren't, and the silver lining behind that is that in the last few years, it's almost universally acknowledged that IT is broken in its current incarnation at most companies. Three or four years ago, it was "yeah, we need to have business alignment and talk with the CIO," but no one actually did it.
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