Suppliers Push Back at RFID Demands
The New Reality for Customer Engagement
But don't expect Pacific Cycle Inc. to spend another nickel for a third customer, unless there's a clear return.
"Those two are enough for us to handle right now," said Ed Matthews, the company's director of information technology. "These things cost money."
Welcome to the conundrum that is RFID. Large organizations such as Wal-Mart, Albertson's Inc., Target Corp. and the Department of Defense require radio tags to be placed on cases and pallets, but 28 percent of the companies implementing them can't justify the returns, according to an AMR Research survey.
Nevertheless, the pilots are piling up. Albertson's will have its top 100 suppliers shipping radio-tagged pallets and cases by Oct. 1.
Wal-Mart expects to have its top 200 suppliers shipping cases and pallets with tags by January. Target's pilot is underway.
"There is pushback on these RFID pilots," said Kara Romanow, an analyst at AMR. "More suppliers are unwilling to commit to pilots. ROI [return on investment] is the biggest reason."
So what should businesses do? Here are three steps to take in dealing with the next phase of wireless product tracking.
Step 1: Identify possible returns. Start tracking.
When more than 100 Wal-Mart suppliers began shipping tagged pallets and cases, the common way to comply with the world's largest retailer's efficiency drive was clearslap on a tag and ship it to Wal-Mart.
Multiply that across all the products a company like Pacific Cycle sellsincluding Schwinn, Mongoose and GT bikesand costs can escalate, said Kevin Ellison, manager of Sun Microsystems Inc.'s RFID test center in Carrollton, Texas.
"Slap and ship" means segregating goods in pilots and manually applying tags. In the short term, that approach will save money, Matthews said, but it's no long-term fix.
Matthews' plan is to at least identify potential returns.
Pacific Cycle plans to use RFID data to prove that a shipment of 10 bicycles was sent and received by a retailer.
Today, if the company sends those 10 bikes and the retailer says it got eight, Pacific Cycle has little recoursethe shipments aren't tracked at multiple points by serial number. The bottom line is that two missing bicycles could easily "fall off the back of the truck," Matthews said.
Now, the company can track any bicycle at any time.
For this real-time tracking, Pacific Cycle added SAP AG's Auto-ID modules to its enterprise planning systems to retrieve data from tags as they are transported and matched against Wal-Mart's shipping records.
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