Management Vs. Technical Innovation: Which is More Important?
The New Reality for Customer Engagement
In The Future of Management, strategy guru Gary Hamel argues that management innovation is the chief source of long-lasting competitive advantage. But do CIOs, whose "biggest hurdle" Hamel says is to "think differently about management and admit that traditional roles and prerogatives must change," agree? Turns out they're divided: Half feel technological innovation is more important than management innovation, and vice versa.
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