Resources

By Jeffrey Rothfeder  |  Posted 07-01-2003 Print Email

WEBINAR: On-demand webcast

Next-Generation Applications Require the Power and Performance of Next-Generation Workstations REGISTER >

Resources Books

Cross-Selling Success: A Rainmaker's Guide to Professional Account Development
By Ford Harding
Adams Media Corp., August 2002

Papers

"Customer Profitability Measurement and Management"
By Robert S. Kaplan and V.G. Narayanan
Harvard Business School, May 2001
www.acornsys.com/value/whitepapers/WP-CustomerProfitabilityMM.html

Web Sites

CRM Today

www.crm2day.com



 

Submit a Comment

Loading Comments...
Manage your Newsletters: Login Register