The New Reality for Customer Engagement
By Rudolph W. Giuliani and Ken Kurson
Good to Great: Why Some Companies Make the Leap And Others Don't
By Jim Collins
Throwing the Elephant: Zen and the Art of Managing Up
By Stanley Bing
Managing IT as an Investment: Partnering for Success
By Ken Moskowitz and Harris Kern
Prentice Hall PTR, 2002
IT Solutions Builder TOP IT RESOURCES TO MOVE YOUR BUSINESS FORWARD
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