The New Reality for Customer Engagement
Creative Destruction: Why Companies That Are Built to Last Underperform the MarketAnd How to Successfully Transform Them
by Richard Foster and Sarah Kaplan. Doubleday, 2001
Intellectual Capital: The New Wealth of Organizations
by Thomas Stewart. Bantam Books, 1998
Top 10 Innovation Themes
by David Y. Choi and Liisa Välikangas.
Strategy + Business, 2nd Quarter, 2001
The Knowledge Management Forum
IT Solutions Builder TOP IT RESOURCES TO MOVE YOUR BUSINESS FORWARD
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