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Keeping IT Working

By Don Reisinger  |  Posted 10-07-2010 Print

We've gathered the best management advice and technology suggestions from CIOs at Xerox, Procter & Gamble, Independent Bank and Miami-Dade College, among others, about the tools and tactics they use to achieve workforce efficiency.

CIOs in companies of all sizes face the same problems: They want to cut down on help desk inquiries, reduce the time it takes to implement new projects, and limit the amount of time IT staff is forced to spend maintaining current infrastructure. And, they need to give their IT employees tools to achieve a work-life balance.

Services such as Facebook can be optimized to cut down on help desk inquiries; collaboration tools can help IT teams quickly implement new technologies; and wireless solutions, such as laptops and smartphones, can empower employees when they're away from the office.


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