How AAA Regional Office Routes Members to Effective Customer Service

Posted : 12-05-2011

A new member service infrastructure connects the organization's contact center with branch offices so that AAA Western and Central New York can provide phone, IM and email service to its 850,000 members. Read More »

BMW Manufacturing Rolls With Wireless Upgrade

Posted : 02-07-2011

The Spartanburg, S.C., automaker needed to improve communications for its 7,000 on-site workers. A combination of cellular and VoIP services -- including the deployment of 2,000 new wireless handsets -- makes it easier than ever for employees to keep in touch as they build BMW X3, X5 and X6 vehicles. Read More »

Study Says Texting While Driving Common Among Adults

Posted : 06-21-2010

A new survey by the Pew Research Center's Internet & American Life Project suggests that, when it comes to cell phones and driving, most Americans are engaging in some decidedly risky behavior. Read More »

Process Management Drives Detroit Diesel

Posted : 07-31-2009

How Business Process Management works for a manufacturer of big iron. Read More »

Microsoft CIO Tony Scott on IT Strategy in 2009

Posted : 04-13-2009

Microsoft CIO Tony Scott has seen a lot in his years as an IT and business executive. His thoughts on 2009: IT leaders are uniquely prepared to deal with the economic downturn. Read More »