A 'Call to Action' for IT Leaders
The New Reality for Customer Engagement
Date: 5/31/2018 @ 1 p.m. ET
A group of IT professionals and members from the IT service management community have issued a Call to Action with the declared purpose of re-inventing IT.
It was sobering not just that we had articulated it, but that we realized we all saw it. Unanimously, we agreed that we had to call on our fellow service management professionals (and, I would argue, all IT professionals) to recognize that we need to shed what binds us to the past, to the old ways of working, to the things that are not working for us any longer. Whether they were carried out in the name of industry frameworks or provided the comfort of "This how we have always done things," these artifacts are leading to our destruction.
And so this group of vocal, opinionated and passionate IT leaders took up the name “The Service Management Congress” and drafted a Call to Action. The Call to Action is a bit of an IT Declaration of Independence. It states that we cannot stand for an industry that is stagnated and leading to our demise. That we must change. That we must transform. And that we must commit to making IT work in the right ways for the right reasons. The Call to Action is simple, but in its simplicity, it is also profound. If this idea of what IT is meant to be can take root and become manifest in how IT organizations operate, in how IT software companies produce and sell software, in how consulting companies deliver engagements, and in how training companies prepare their students, if these simple ideas can change how our industry operates, there may be hope after all.
For Change to Happen
As we were working on the Call to Action, we recognized that the only thing that mattered was if something actually changed. And we knew that for change to happen, this effort had to extend far beyond the people in the room. It had to become a movement. It had to be owned by the community. We—all of us as IT professionals—had to want this change to occur for it to become real. We drafted two additional supporting documents in draft form and, as we presented the Call to Action, invited the community to take them up. These two additional documents are the first steps to making this idea tangible. One is a listing of Core Values, developed with inspiration from the Agile Manifesto, and the other is a set of Information Rights.
They may be revised, extended or deleted. That's the part that comes next. That's how this goes from being a web page to becoming a movement. But a much more personal question begs: do you believe in Call to Action? Do you believe in the core idea that our industry is broken and that the only ones who can save it are, in fact, us? That's the real question.
I encourage you to visit www.smcongress.org. And if you agree with what it says, please offer your support. But, more importantly, ask yourself, What actions will you take, right now, to be a part of this needed change?
About the Author
Charles Araujo is the founder and CEO of The IT Transformation Institute, which is dedicated to helping IT leaders transform their teams into customer-focused, value-driven learning organizations. He is the author of the book The Quantum Age of IT: Why Everything You Know About IT is About to Change, is presently at work on two new books. Araujo is also the creator of DeepRoots, an organizational change methodology designed for IT teams. He frequently speaks and writes on a wide range of subjects related to his vision of the future of IT. You can follow him on Twitter as @charlesaraujo.
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