Calling IT Leaders: We Are Not Alone
The New Reality for Customer Engagement
Date: 5/31/2018 @ 1 p.m. ET
We are entering a new IT era that will be defined by a leader who is intent on reshaping the IT organization into one that fulfills its true promise.
make progress one step at a time. And we won’t stop until we have led our organizations into the future. Deal?
If you are just tuning in, this may seem a bit overwhelming. The good news is that these waters are not as uncharted as they may seem to be. We’ve been here before and we have friends, like John Thorp, who can help guide us.
Thorp is the author of The Information Paradox. Published in 1998, it is considered by many to be a classic. It was certainly one of the first books to talk about the business value of IT investments and to realize that value requires what I call “intimate collaboration” between IT and the business. Along the same lines, Gene Kim and his cohorts at IT Revolution Press have authored a new book called The Phoenix Project: A Novel About IT, DevOps, and Helping Your Business Win. Making the concepts of DevOps easily accessible, they offer a roadmap to how the factions in IT can work together, and work with the business customer, to deliver the kind of value that Thorp describes.
But it is not just authors and “thought leaders” who are here for us. We are also here for each other. There are people like Matt Hooper, a co-host of the popular “ITSM Weekly” podcast that is heard by more than 40,000 people each month. Hooper, a former CIO, is passionate about connecting people. An early believer in social media, he is part of a network of folks who are actively looking for ways to build a vibrant, global community of IT professionals.
Speaking of communities, do you know Will Lassalle? His 4,000 Twitter followers watch as he unabashedly pursues his goal to become the “Next Great CIO.” Making his way up the corporate ladder, Lassalle candidly shares his experiences, challenges and lessons learned. We also have people like Frank Wander, the former CIO of Guardian Life. In his new book, Transforming IT Culture, he has written what may be one of the most unique lines in the world of IT: “Simply put, today’s business/IT union is a mature relationship in which neither love nor intimacy has been achieved.” Who talks about “love” in the world of IT? But Wander, along with folks like Dennis Drogseth of EMA and Chris Dancy of BMC, are beginning to usher in a new conversation about the “humanity” of IT. It is a conversation that is desperately needed.
Yes, our journey will be difficult and long, but it will also be an adventure. It is a journey in which we are in command of our own destiny. It is a future that we are free to shape, if we are willing to step up and seize it. If we are willing to become true IT leaders.
We will do it together. We will have an impact. We will make a difference. We are IT leaders--and we are not alone.
About the Author
Charles Araujo is the founder and CEO of The IT Transformation Institute, which is dedicated to helping IT leaders transform their teams into customer-focused, value-driven learning organizations. He is the author of the book The Quantum Age of IT: Why Everything You Know About IT is About to Change, is presently at work on two new books. Araujo is also the creator of DeepRoots, an organizational change methodology designed for IT teams. He frequently speaks and writes on a wide range of subjects related to his vision of the future of IT. You can follow him on Twitter as @charlesaraujo.
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