Do You Need a 'Transformation Ambassador'?
The New Reality for Customer Engagement
To ensure the success of its major transformation effort, Merck launches a team of transformation ambassadors to help change the culture of the organization.
I am sure many people believe Merck cannot be serious about this effort since the company is not dedicating resources to it, but I believe Merck has approached the situation the right way. Instead of making transformation a separate function, Merck is starting to embed the transformation culture into people’s every day jobs, into the workplace culture. They are putting it into the fiber of the organization. As Chuisano talked about her role and the program, her passion was obvious. If she is typical of the other transformation ambassadors, Merck has done an excellent job selecting volunteers. (Oh, did I forget to mention that? Yes, these are voluntary roles.)
Merck is at the early stages of its transformation program and still finding its way. The management team still needs to take what they have heard and develop a roadmap, and get everyone to understand and follow that roadmap. But based on what we know about how successful programs are run and the people that Merck has chosen to run it, the company appears to be on the path to success.
If your organization is undergoing a major change, consider how you are approaching it. Maybe you need to take a non-traditional approach. Maybe you need your own team of transformation ambassadors.
About the Author
John Palinkas is a partner at The IT Transformation Institute. He has spent more than three decades in the IT services industry, working with industry leaders like AT&T, AT&T Solutions and British Telecom. He has led numerous multimillion dollar, multiyear outsourcing and service-delivery engagements for dozens of Fortune 500 firms. He has extensive experience and expertise in IT transformation efforts, outsourcing analysis, M&A integrations and service implementations. John serves on the executive committee for NJ SIM Chapter, the leadership team of NJ itSMF LIG, and is a regular contributor to CIO Insight. He can be reached via email at John.Palinkas@TransformingIT.org, and you can follow him on Twitter via @jpalinkas.
To read his previous CIO Insight article, "Is Your Current Position Defining Who You Are?", click here.
IT Solutions Builder TOP IT RESOURCES TO MOVE YOUR BUSINESS FORWARD
Which topic are you interested in?
What is your company size?
What is your job title?
What is your job function?
Searching our resource database to find your matches...