Four Courageous Conversations For Every IT Leader
The New Reality for Customer Engagement
Date: 5/31/2018 @ 1 p.m. ET
IT leaders must be prepared to have difficult conversations with their bosses, with their customers, with their teams and with themselves.
This is important for two reasons. Personally, you need to know what you're getting into. If you are not prepared for the consequences, then you have no business beginning these conversations. The second reason is more altruistic. These are conversations that must occur. But having them without the necessary follow-through is a recipe for disaster. If you are not prepared to go the distance, then there is a good chance that you will do more harm than good. So before you begin, have a quiet, reflective conversation with yourself and ensure that you are prepared to follow this wherever it takes you.
The Need for Courageous Leadership
Our industry is desperate for leadership. We need true leaders. Leaders that are courageous and prepared to have difficult conversations with their customers, with their bosses, with their teams and with themselves. It is the only path that will enable us to function effectively in the future. Are you ready to be courageous? Are you ready for these conversations?
About the Author
Charles Araujo is the founder and CEO of The IT Transformation Institute, which is dedicated to helping IT leaders transform their teams into customer-focused, value-driven learning organizations. He is the author of the book The Quantum Age of IT: Why Everything You Know About IT is About to Change, is presently at work on two new books. Araujo is also the creator of DeepRoots, an organizational change methodology designed for IT teams. He frequently speaks and writes on a wide range of subjects related to his vision of the future of IT. You can follow him on Twitter as @charlesaraujo.
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