How Digital Dexterity Gives Businesses an Upper Hand

By Dennis McCafferty  |  Posted 01-15-2016 Email

Are all of your company's core operational processes automated and digitized? Can you access customer data in real-time? Do you and your colleagues base decisions on data and analytics—instead of best guesses" If so, then you could qualify as a digital organization, according to a recent survey from Capgemini Consulting conducted in collaboration with the MIT Center for Digital Business. The accompanying report, "Organizing for Digital: Why Digital Dexterity Matters," defines "digital organizations" as those which have redesigned themselves to adapt to digital while investing significantly in tech. As a result, they outperform competitors on innovation and business-benefiting qualities such as customer satisfaction. In addition, companies that command "digital dexterity" can rapidly adapt to tech change, industry shifts or internal resource re-allocations. As a result of these capabilities, businesses excel at profitability and growth, while their less-advanced competitors face potential extinction. "Many traditional brick and mortar organizations have pushed forward their digital agendas," according to the report. "They now have the foundational capabilities that allow them to engage in new ways with customers, exploit big data and operate faster and better … to ensure they stay relevant in this environment, organizations need to have the agility to respond to disruption or even disrupt their own core business. In today's uncertain, volatile and complex world, it is digital dexterity that is of the essence in an organization's design. Dexterity means your organization is truly rewired for the digital age." Nearly 275 global industry execs took part in the research.

Dennis McCafferty is a freelance writer for Baseline Magazine.


Submit a Comment

Loading Comments...
Manage your Newsletters: Login Register