How Digital Dexterity Gives Businesses an Upper Hand
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How Digital Dexterity Gives Businesses an Upper Hand
Businesses that exhibit digital dexterity excel at profitability and growth, while their less-advanced competitors face potential extinction. -
E-nabled Efficiencies
80% of surveyed execs at digital organizations say their core operational processes are automated and digitized, but only 32% of execs at other companies make this claim. -
Actionable Intelligence, Part I
80% of those at digital organizations say they base decisions upon data and analytics, compared to just 38% of those at other businesses which do this. -
Actionable Intelligence, Part II
80% of these execs say they have access to real-time customer data, while only 29% of those at other organizations do. -
Financial Health
90% of these execs say their company's profits are "better than most" or are industry-leading, as opposed to 46% of those at other businesses who say this. -
Happy Shopping
90% of these execs say their businesses excel when it comes to customer satisfaction, compared to 41% of those at companies in general who make this claim. -
Expansion Plan
80% of these execs indicate their companies are growing at least "better than most," while just 35% of those at other firms say the same. -
Advanced Accomplishment
80% of these execs say their organizations excel at innovation, as opposed to just 34% of those at other companies who say they do this. -
Augmented Alliance
70% of these execs say they have stronger partnership relationships than most other businesses, as opposed to only 35% of those at other companies which make this claim. -
Available Knowledge
73% of those at companies with strong "digital dexterity" say it's easy to find experts when needed, compared to just 13% of those at other businesses. -
Predictive Success
67% of those at organizations with high digital dexterity indicate that they find it easy to detect emerging trends, but just 15% of those at other companies say they can readily do this. -
Elite Engine
40% of those at businesses with strong digital dexterity say it's easy to self-organize quickly, but only 8% of those at other companies say the same.
Are all of your company's core operational processes automated and digitized? Can you access customer data in real-time? Do you and your colleagues base decisions on data and analytics—instead of best guesses" If so, then you could qualify as a digital organization, according to a recent survey from Capgemini Consulting conducted in collaboration with the MIT Center for Digital Business. The accompanying report, "Organizing for Digital: Why Digital Dexterity Matters," defines "digital organizations" as those which have redesigned themselves to adapt to digital while investing significantly in tech. As a result, they outperform competitors on innovation and business-benefiting qualities such as customer satisfaction. In addition, companies that command "digital dexterity" can rapidly adapt to tech change, industry shifts or internal resource re-allocations. As a result of these capabilities, businesses excel at profitability and growth, while their less-advanced competitors face potential extinction. "Many traditional brick and mortar organizations have pushed forward their digital agendas," according to the report. "They now have the foundational capabilities that allow them to engage in new ways with customers, exploit big data and operate faster and better … to ensure they stay relevant in this environment, organizations need to have the agility to respond to disruption or even disrupt their own core business. In today's uncertain, volatile and complex world, it is digital dexterity that is of the essence in an organization's design. Dexterity means your organization is truly rewired for the digital age." Nearly 275 global industry execs took part in the research.