Global organizations must take better command of their tech investments to manage change, according to a recent survey from The Hackett Group. On the positive side, this means a bigger budget for CIOs (albeit, not a staggering increase). But the pressure is on to develop better methods and tools to oversee talent recruitment/retention, data assets and performance assessment, among other needs. "IT priorities are being driven by the dramatic shift we're seeing globally," says John Reeves, leader of the global IT advisory program for The Hackett Group. "These changes are driving pressure on IT organizations to play a larger role, to be operationally flexible, reduce overhead and increase customer satisfaction to counter market volatility. IT needs to move beyond its traditional role as a cost center and focus on business enablement, to help companies drive towards one view of their products/services, their customers, and their financials." An estimated 200 global CIOs and other top execs took part in the research.
Slight Bump Operating budgets for IT are expected to increase about 2% in 2013, which is still more than other business services.
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