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How Automation and AI Drive Tech Transformations

 
 
By Dennis McCafferty  |  Posted 07-07-2017 Email
 
 
 
 
 
 
 
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    How Automation and AI Drive Tech Transformations
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    How Automation and AI Drive Tech Transformations

    Automation and artificial intelligence (AI) are essential for digital transformations, freeing up employees from mundane tasks so they can pursue creative ones.
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    New Era
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    New Era

    75% of the IT and business decision-makers surveyed said their organization is undergoing a digital transformation.
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    Unfinished Business
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    Unfinished Business

    96% said achieving pervasive automation is essential to their company's digital transformation, but 75% said their organization has not automated all the tasks that should be automated.
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    Top Focus Areas for Automation Efforts
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    Top Focus Areas for Automation Efforts

    Processes: 42%, Apps: 26%, Data: 20%, Infrastructure: 13%
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    Creative Thinking, Part I
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    Creative Thinking, Part I

    66% of the decision-makers surveyed said that being freed from performing mundane tasks would make them more innovative, and 64% said having more avenues for experimentation would.
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    Creative Thinking, Part II
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    Creative Thinking, Part II

    62% said having more opportunities to learn new skills would make them more innovative, while 48% said gaining exposure to new and/or breakthrough technology would.
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    Timely Service
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    Timely Service

    91% of the decision-makers surveyed said artificial intelligence (AI) has helped make processes more real-time and efficient, and 88% said it frees up time to focus on more creative activities.
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    AI Functions for Digital Transformation
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    AI Functions for Digital Transformation

    Machine learning: 75%, Cognitive, AI-led processes and tasks: 57%, AI-enabled institutionalization of enterprise knowledge: 55%, Automation of decision making: 54%, Automation of predictive analysis and response: 53%
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    Lost Skills
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    Lost Skills

    84% of the IT and business decision-makers surveyed said their company is at risk of losing highly specialized skills as employees retire or switch jobs.
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    School in Session
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    School in Session

    61% said that lifelong learning is extremely important at their organization.
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    Needed Intel
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    Needed Intel

    43% said their company has difficulties making better use of data for business decisions.
 

While nearly all IT and business decision-makers believe automation plays a critical role in ongoing digital transformation efforts, most admit that they haven't made enough progress in this area, according to a recent survey from Infosys. The resulting report, "Human Amplification in the Enterprise: Automation. Innovation. Learning," indicates that liberating employees from mundane tasks allows more opportunity for experimentation and innovation. Increased automation would encourage this, as would greater deployment of artificial intelligence (AI). In fact, most of the survey respondents said AI makes processes more real-time and efficient, enabling workers to focus on more creative activities. Progress toward a fully realized digital transformation, however, isn't simply about technology. Survey respondents said lifelong learning at their organization is essential, especially as their company struggles to keep employees with highly sought skill sets. "An overwhelming majority of organizations are already undergoing full-cycle digital transformation with the automation of tasks at the center of their collective initiatives," according to the report. "This means that, in the future, an organization's competitiveness will be measured in terms of how well its employees are able to do those tasks that automation cannot do—the tasks that involve human curiosity, creativity, and hunger to learn and grow. This also means those enterprises that are highly invested in lifelong learning for their employees—to nurture all that is uniquely human in them—will be the ones that have a workforce better suited to capitalize on the future of business." 1,070 U.S. IT and business decision-makers took part in the research.

 
 
 
 
 
Dennis McCafferty is a freelance writer for Baseline Magazine.

 
 
 
 
 
 

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